Tenants

Tenant Property Tracker

A unique resource providing tenants with online access to their property information.

Submit Your Maintenance Request

How to Report a Maintenance Issue

IMPORTANT- Please note per the UK National Trading Standards- your property cannot be marketed for rent until you provide us with the council tax band. If it is marketed without a council tax band there are huge penalties that you may incur. The developer/ your sales agent has this information. Please use the email template that we have prepared and email this to the developer/selling agent which outlines their obligations under this Act to provide you the council tax band.

If your property is a Freehold property, there is no head lease. If your property is a Leasehold, you will have a Head Lease. You can obtain the Head Lease from your solicitor, mortgage provider or download a copy on the Land Registry (www.landregistry.gov.uk) for a small fee.

You should have been emailed this from your solicitor when the property completed

Includes utility bill/ bank statement/ credit card statement/ council tax bill/ HMRC issued tax notification/ valid UK driving licence.

Nationality

If a certified ID/Driver’s License/Passport is submitted, then a Zoom call will be required to confirm your identity. If certified copies are not sent, then an HMRC approved Anti-Money Laundering link will be sent to confirm your identity. (Both UK and Non UK Nationals)

Payments to a Non-UK bank account will incur a £24 monthly charge.

TITLE OF INFORMATION

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